Harbor House Operations Manager-Catholic Charities, Wichita – February 2023

All, In Kansas
Posted 1 year ago

Harbor House Operations Manager, Wichita – February 2023

Job Classification:                      Exempt

Based in:                                      Wichita, KS

Position Summary:  Under general direction of the Harbor House Program Director, provides oversight/supervision of shelter and operational program support. Supervises assigned staff, supports delivery of services to residents and performs other administrative duties.

General Responsibilities:

  1. Supervision
  • Help assure that the ministry of Catholic Charities at Harbor House meets standards of quality.
  • Supports and supervises the delivery of support services to program participants.
  • Recruits, screens, trains, evaluates and provides ongoing supervision to Harbor House staff as assigned according to established policies and program requirements.
  • Promotes program services and maintains professional contact with community representatives as appropriate.
  • Remains up to date with developments in the field of domestic violence.
  • Performs other related assigned duties, including lead office scheduling and on-call supervisor coverage.
  • Provides adequate oversite of all direct reports, including nights and weekends by adjusting schedule accordingly to meet the operational needs of our lead office.
  • Performs other related assigned duties.
  1. Program Support Services
  • Manages daily operation of the shelter. Ensures shelter operations are accomplished and facility maintenance and cleanliness meet or exceeds quality standards.
  • Provides operational and program support. Substitutes in administrative responsibilities in the absence of the Program Director.
  • Ensures all data is tracked and reviewed in multiple databases, ensures the integrity of the data through monthly clean up reports, and provides reports on a monthly, quarterly and annual basis.
  • Conducts various administrative duties such as: mail distribution, scheduling, entering donations, and sending thank you receipts.
  • Demonstrates an understanding of, and support for, the mission of Catholic Charities and acts as a representative of Catholic Charities in this role.
  • Performs other related assigned duties.

Education: Related social service degree preferred.  Knowledge of homelessness, poverty, mental illness, addictions, disabilities, and domestic violence are required.

Certification, Registration, or License: Not required

Experience:  Proven work history that demonstrates the ability to establish rapport with people from various socio-economic backgrounds. Professional experience or training on social issues including poverty, homelessness, domestic violence, disabilities, alcohol and drugs, and mental health.

Skills and Abilities: Familiarity with Microsoft Windows and Microsoft Office Products in order to manage company data. Able to use electronic database for inputting and maintaining clients files. Able to maneuver through various computer programs to search for files, navigating between files, saving files, moving files, and printing documents.

Communication:  Continual communication with staff and external contacts to provide, obtain, or discover information, and advise or persuade.

Exposures:  Controlled inside work environment with noise/vibrations from general office equipment.  Minimal exposure to fumes/dust/odors.

Physical Demands:
Work Type:  Light, exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Climbing/Balancing/Freedom to Move:  May be assigned to multilevel building with some floors accessible by stairs only. Minimal required to move about office. Sit 50 percent of work time.
Stooping/Bending:  Frequently.
Reaching:  Occasional, overhead as well as horizontal and down.
Vision:  Adequate to perform essential functions.
Color vision:  No particular color vision requirement.
Hearing:  Frequently perceive nature of sounds by ear.
Speech:  Frequently express ideas by means of spoken words.
Eye/Hand/Foot Coordination:  Frequently operates equipment requiring moderate ability. Manual Dexterity:  Frequently operates equipment requiring moderate ability.


If interested please send questions LeAnne Miller to LMiller@catholiccharitieswichita.org.

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Visit the Catholic Charities website at https://www.catholiccharitieswichita.org/employment/.